Privacy Policy

Last updated:January 2026
This Privacy Policy describes how Refactorio Inc. ("Refactorio", "we", "us", or "our") collects, uses, and protects personal information obtained through the website https://refactorio.ca (the "Website").
Refactorio Inc. is a company incorporated in Canada and operates in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following personal information when you voluntarily submit it through our.
Website:
  • Name
  • Email address
  • Company name (if provided)
  • Message content submitted via contact forms
  • Technical information such as IP address, browser type, and device information (collected passively by the hosting infrastructure)
We do not use analytics services, tracking pixels, or marketing cookies at this time.

2. How We Use Your Information

We use collected information solely for the following purposes:
  • To respond to inquiries and requests
  • To communicate regarding potential or existing projects
  • To provide requested services
  • To maintain the security and integrity of our systems
We do not sell, rent, or trade personal information to third parties.

3. Email Communication

We operate our own mail server for business correspondence. We do not conduct automated marketing campaigns or mass email distributions.
Any email communication is initiated either:
  • in response to a direct inquiry, or
  • within the context of an existing or potential business relationship
You may request cessation of communication at any time by contacting us.

4. Data Storage and Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

5. Third-Party Disclosure

We do not disclose personal information to third parties except:
  • when required by law or legal process
  • to protect our legal rights
  • with your explicit consent

6. Your Rights

Under Canadian privacy law, you have the right to:
  • request access to your personal information
  • request correction of inaccurate information
  • withdraw consent to data processing, subject to legal or contractual restrictions
Requests may be submitted using the contact details below.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised "Last updated" date.

8. Contact Information

For privacy-related inquiries, please contact:
Refactorio Inc.
Email: support@refactorio.ca